Answers to the most common questions about Airalo eSIM plans, device compatibility, activation, and usage abroad. If you cannot find the answer you need, contact us.
An eSIM (embedded SIM) is a digital SIM card built into your device. It can be programmed remotely, allowing you to add mobile data plans without a physical SIM card. Airalo is a marketplace that sells eSIM data plans for over 200 countries.
Most smartphones released after 2018 support eSIM, including iPhone XS and later, Google Pixel 3 and later, and Samsung Galaxy S20 and later. Your device must also be unlocked. Check Settings for an 'Add eSIM' option to confirm compatibility.
Yes. Your device must be unlocked to use a third-party eSIM. Contact your UK carrier to request an unlock if your device is still locked. Most UK carriers unlock devices for free after the contract period ends.
Activation typically takes 2 to 5 minutes. After purchasing, scan the QR code in your device settings while connected to Wi-Fi. The eSIM profile downloads and installs automatically.
Yes. Most modern smartphones support dual SIM (physical SIM plus eSIM). Keep your UK SIM active for calls and texts, and use the Airalo eSIM for data abroad. Configure your device to use the Airalo eSIM for mobile data.
Airalo plans activate on first use — when your device connects to a network in the destination country. You can purchase your plan weeks in advance without losing validity days.
Most Airalo plans are data-only. Some plans include a local phone number, but this is not standard. For calls, use your UK SIM or a VoIP app such as WhatsApp, FaceTime, or Skype over the eSIM data connection.
Most Airalo plans support hotspot and tethering, allowing you to share your data connection with other devices. Check the individual plan details before purchasing, as some plans restrict hotspot use.
When your data allowance is exhausted, your eSIM connection will stop. You can purchase a top-up plan in the Airalo app to continue using data. Top-ups are available for most destinations.
Airalo's refund policy allows refunds for unused, uninstalled eSIMs within a limited window. Once an eSIM has been installed on a device, refunds are generally not available. Check Airalo's current refund policy before purchasing.
Most devices can store multiple eSIM profiles, but only one or two can be active at a time. You can switch between stored eSIM profiles in your device settings without needing to reinstall them.
Yes, where available. Airalo eSIMs connect to the best available network in the destination country, which may include 5G, 4G LTE, or 3G depending on local infrastructure and your device's capabilities.
eSIM technology uses the same security standards as physical SIM cards. Your data connection is encrypted by the mobile network. For additional security, use a VPN when connecting to public Wi-Fi networks.
The eSIM profile remains on your device after the plan expires. For a future trip to the same destination, you can purchase a new plan in the Airalo app and it will load onto the existing eSIM profile.
If your question is not answered above, please use our contact form and we will respond within 2 business days. You can also consult the How It Works page for step-by-step guidance on activation.
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